Question 1

How much does Materna cost a patient?

Accepted Answer

Zero. Materna is really free and will never charge a patient. Provider subscriptions and value-based-care arrangements pay for everything you see.

Question 2

Is my information private?

Accepted Answer

Yes. Materna is built for HIPAA from day one, your data stays private, we sign BAAs with every vendor that touches your information, and we keep a long-term audit log of who accessed your record.

Question 3

Can I use Materna in Spanish?

Accepted Answer

Yes. Spanish is a first-class language, not an afterthought. Every screen is written in both Spanish and English by people, with no auto-translate, so you are understood in the language you prefer.

Question 4

Does Materna take Medicaid?

Accepted Answer

Yes. Materna works with Medicaid in Arizona, California, Texas, and Pennsylvania, and accepts most commercial plans, with a focus on border communities.

Question 5

Do I need a special phone or app store download?

Accepted Answer

No. Materna works on any phone. You can use it on a basic smartphone, and every voice feature has a typed-text fallback that is just as fast, so you are never locked out by your device.

Question 6

Will this add to my workload?

Accepted Answer

It is built to do the opposite. The AI scribe listens during the visit and drafts your SOAP note as you talk, so charting is mostly review and sign instead of typing from scratch. The goal is to give you time back, not add another task.

Question 7

Does it write back to my EHR?

Accepted Answer

Yes. The scribe writes the finished note back to your EHR through FHIR R4 write-back, so you are not copying and pasting between systems.

Question 8

What does it cost for my practice?

Accepted Answer

Provider plans are $149 per provider per month. Patients are never charged for their care.

Question 9

What about patient safety and risk?

Accepted Answer

An hourly predictive safety net reviews your panel and flags risk for preeclampsia, preterm birth, gestational diabetes, and postpartum depression. When something needs more hands, you also have a pre-credentialed specialist network and a 24/7 bilingual nurse line to fall back on.

Question 10

Is it secure and compliant?

Accepted Answer

Yes. Materna is HIPAA-aligned, patient data stays private, and we sign BAAs with every vendor that touches PHI.

Question 11

What is the value for the plan?

Accepted Answer

The platform is designed to support HEDIS prenatal and postpartum quality measures, help divert avoidable ED visits, close care gaps, and improve per-member-per-month (PMPM) cost through earlier risk detection and bilingual engagement. We frame these as capabilities and design goals, not as guaranteed percentages or dollar figures.

Question 12

How does Materna reach hard-to-engage members?

Accepted Answer

Through bilingual, Spanish-first, voice-first outreach (in Spanish or English), a 24/7 bilingual nurse line, and closed-loop social-needs (SDOH) referrals you can report on. This approach is designed to reach the Hispanic and Latina members who are often undercounted in engagement.

Question 13

How does Materna help with maternity quality measures?

Accepted Answer

Materna builds prenatal and postpartum touchpoints, depression screening, and well-child follow-up into the member experience, which is designed to support the maternity-related quality measures plans report.

Question 14

Is Materna compliant?

Accepted Answer

Yes. The platform is HIPAA-aligned, keeps member data private, and supports FHIR R4 interoperability for secure data exchange with your data ecosystem.

Question 15

Which states and plans does Materna work with?

Accepted Answer

Materna works with Medicaid in Arizona, California, Texas, and Pennsylvania, and accepts most commercial plans, with a focus on border communities.

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